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Watch & Learn DVD Collection | Front-Line Series...

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27 Record(s) Found. Displaying page 1 of 1:

Front-Line Series
Part # DVD Course Title
1295 Bank of Knowledge: The New Employee Challenge
1308 Banking: Getting Started
2031 Basic Telephone Skills
1285 Call Centers: Putting Your Best Voice Forward
1221 Constant Change: The Inevitable Opportunity
1223 Customer Service: What's the Point?
2029 Five Forbidden Phrases
1299 IRAs: Building Your Knowledge
6009 Professional Phone Skills #1
6010 Professional Phone Skills #2
1322 Selling: The Art of Friendly Persuasion
1256 Service, Solutions, Satisfaction!
1303 Teller Sales: Handling Objections & Asking for Action
1302 Teller Sales: Identifying Needs & Making Recommendations
1301 Teller Sales: Setting the Stage for Selling
1304 Teller Sales: Teller Referrals
1290 Teller Service: Communications During Transactions
1291 Teller Service: Handling Difficult Customers
1289 Teller Service: Making a Good First Impression
1275 Teller Success: Customer Priority
1273 Teller Success: Money Handling
1274 Teller Success: Negotiable Instruments
1288 Tellers: Cross-Selling Simplified
1283 Tellers: Public Relations Experts
1316 Tellers: Exceptional Service in Action
2039 The Service Mentality
1259 Workplace Violence: Employee Protection

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